Refund policy

**Return and Exchange Policy**

Thank you for choosing Nivora Connections Ltd (hereinafter referred to as "we"). We provide you with **14 days of unconditional return and exchange** service from the date of receipt of the goods. The following is our return and exchange policy:

### 1. **Return and Exchange Conditions**

- Return and exchange must be applied within **14 days** after receiving the goods.

- The goods must be kept unused, unwashed, and in the original packaging.

- The return and exchange shipping costs are borne by the customer, unless there is a quality problem or the goods are shipped incorrectly.

### 2. **Return and Exchange Process**

1. Submit a return and exchange request via [[email protected]], provide the order number and product photos.

2. We will provide the return address and instructions after confirmation.

3. Send the product back, using a trackable logistics method.

4. After receiving the product, we will process the refund or exchange within 7 working days.

### 3. **Refund Policy**

Refunds will be made to the original payment account and usually take 7-10 working days to process. If the product shows signs of use or is damaged, the refund amount may be adjusted.

If you have any questions, please contact us: [[email protected]]

**Nivora Connections Ltd**